Privacy Policy
Home Outage Alert. Effective date: 16 October 2026.
This policy explains what Home Outage Alert ("the app", "we", "us") collects, why, who it is shared with, how long it is kept and how you can delete it.
Home Outage Alert is operated by Erbacci LLC, a limited liability company registered in Wyoming, United States. Erbacci LLC is the controller of your personal information. Contact: info@erbacciltd.com.
1. What the app does
Home Outage Alert tells you when your home goes offline: when the Ring devices at your home lose contact with Ring together. That can mean a power or internet outage; we do not know the cause. A second message says when your home is back and how long it was out, and every outage is kept in a dated outage log.
When one device drops while the others at home stay online, there is no alert. If your home has only one Ring device — or only one still working — we alert and say we can't tell a home outage from a device problem.
Home Outage Alert is an awareness tool. It is not an alarm, monitoring or emergency service (see the Disclaimer).
2. Information we collect
From Ring, when you connect the app to your Ring account
- Your Ring account identifier and the email address on your Ring account.
- Access and refresh tokens that let us call Ring's API on your behalf.
- For each Ring device you share with the app: its identifier, its name, its type (for example camera or doorbell) and whether it is online or offline, with the times Ring reports it losing and regaining contact.
- The identifier of the Ring location each device belongs to. We use it only to group your devices into a home. It is never shown in the app.
- The coarse country and state of that location, if Ring provides them. We use them only for display, never for analytics or tracking.
- The notices Ring sends us when a device loses or regains contact, when a device is added or removed, when the app is connected to or removed from your Ring account, and when Ring turns the app on or off for your account. Ring can send connected apps other kinds of notices too (for example motion, doorbell presses, or sensor and chime events); we discard those on arrival, read nothing in them except their type, and do not queue, log or store them.
From you
- Your email address, used to send you sign-in codes and alerts and, only when you ask for them, links to install our iOS and Android apps. Those links are sent only to the email address on your account.
- The names you give your homes.
- Your notification settings (email alerts, push notifications, alerts for partial outages).
- Your time zone, so alert times are shown in your local time. If you have not chosen one, we use the time zone of the phone where you use our app.
From your phone, if you use our iOS or Android app
- A push notification token and a random identifier for the installation, used to deliver push notifications to that phone.
- The app version, operating-system version and language of that phone, kept with its push registration so that we can troubleshoot delivery.
- The phone's time zone, used for your alert times only if you have not chosen one.
We do not collect advertising identifiers.
Information we generate
- The outage log. For each outage: the home, when it started and ended, how long it lasted, which devices lost contact and when each came back, and whether an alert was sent (and, if not, why).
- Diagnostic logs about the service's own operation.
3. What we do not collect
Home Outage Alert only uses Ring's device list and device status information. It does not request or process motion events, live streams, recordings or media downloads.
- No video, images, audio, recordings or live streams from your Ring devices, ever.
- No motion events and no doorbell presses. Ring's standard permission for cameras and doorbells lets Ring send motion and doorbell-press notices to connected apps; when one arrives we discard it immediately, read nothing in it except its type, and store or log nothing from it.
- No precise location: no street address and no GPS coordinates.
- No biometric data, no contacts, no advertising identifiers.
- No artificial intelligence or machine-learning model is used anywhere in the app, and your information is never used to train one.
4. How we use your information
We use your information only to provide the service you turned on:
- to tell when your home goes offline and comes back, by comparing the status of the devices at the same home;
- to send you the alerts you have switched on, by email and, in our mobile apps, by push notification;
- to keep your outage log and show your homes and the live status of your devices;
- to sign you in with a one-time code sent to your email;
- to send you links to install our mobile apps when you ask for them, only to the email address on your account;
- to keep the service working and to investigate problems (diagnostic logs, and the app version, operating-system version and language kept with a push registration).
We do not use your information for advertising, marketing, profiling or analytics about you, and we do not combine it with information from other sources.
5. Who we share it with
We share information only with the service providers that run the app for us, and only what each one needs:
- Amazon Web Services (data centres in the United States, us-east-1): hosting, database, message queues, email delivery (Amazon SES) and push delivery (Amazon SNS).
- Apple Push Notification service and Google Firebase Cloud Messaging: they deliver push notifications to your phone and receive your phone's push token and the text of the notification.
- Ring (an Amazon company): the source of your device information. When you connect the app, we call Ring's API with the access you granted.
We do not sell your personal information and do not share it for cross-context behavioral advertising.
The app has no law-enforcement integration, no data-sharing with law enforcement, and no public-safety/alerting-network functionality. We disclose information to a public authority only where we are legally compelled to, by valid legal process.
6. How long we keep it
| Information | How long we keep it |
|---|---|
| Outage log, homes and devices (including the Ring location identifier and country/state) | While the app is connected to your Ring account. Deleted when you remove the app from your Ring account or delete your account in the app. |
| Ring access and refresh tokens | Until you remove the app from your Ring account or delete your account in the app. |
| Your account record (email, Ring account identifier, settings, time zone, and when we last sent you sign-in codes, test notifications or install links, used to limit how often they are sent) | Until you delete your account in the app or ask us to delete it. |
| Push notification tokens, with the app version, operating-system version and language of the phone | Until you sign out of the app on that phone or delete your account. |
| Ring authorization received while you finish connecting the app | Expires after about 11 minutes. |
| Sign-in codes | Expire after 10 minutes. |
| Codes that hand a sign-in from a web page to the app | Expire after 30 minutes. |
| Records of the notices Ring has delivered, used to detect and log Ring's retries (a notice processed twice changes nothing) | Expire after 24 hours. |
| Diagnostic logs | 30 days. |
| Database backups (point-in-time recovery) | A rolling 35-day window: deleted information ages out of the backups within 35 days. |
Expired codes and records are removed automatically, usually within a few days of expiring. When you remove Home Outage Alert from your Ring account, we delete your homes, devices, outage log and Ring tokens straight away. We keep your account record so that reconnecting later finds your account; you can delete it at any time (section 8).
7. How we look after your information
Information travels over encrypted connections (TLS) and is encrypted at rest by Amazon Web Services. Every notice from Ring is checked against a signature before we act on it. Sign-in sessions use short-lived signed tokens, and access to production systems is limited to the people who need it. Ring identifiers and tokens are never shown in the app.
8. Deleting your information
- In the app: Settings, then Delete account. This deletes your account, homes, devices, outage log, push registrations and sign-in codes immediately. It cannot be undone.
- By email: write to info@erbacciltd.com from the email address on your account. We act within 30 days and confirm by email when it is done.
- Removing the app from your Ring account stops all processing and deletes your homes, devices, outage log and Ring tokens (section 6). In the Ring app: Menu, then My Apps, then Home Outage Alert.
Deleting your account in Home Outage Alert does not remove the app from your Ring account; do that in the Ring app as well if you no longer want it connected.
9. Your rights
You can ask us to tell you what personal information we hold about you, to give you a copy, to correct it or to delete it. Email info@erbacciltd.com from the email address on your account; we verify the request by confirming that you control that address. We will not treat you differently for exercising your rights.
United States residents (including California)
Under the California Consumer Privacy Act as amended by the CPRA, and similar state laws, you have the right to know, access, correct and delete your personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information, so there is nothing to opt out of. The Ring access tokens we hold count as account credentials; we use them only to provide the service you asked for. You may use an authorized agent, who must show us your written permission. We respond within 45 days.
In the last 12 months we have collected these categories, from the sources and for the purposes described above: identifiers (email address, Ring account identifier, installation identifier, push token); account credentials (Ring access tokens); information about your Ring devices and their connection status; coarse location (country and state) of your Ring location; information about the phone that receives push notifications (app version, operating-system version and language, and its time zone if you have not chosen one). We disclosed them only to the service providers listed in section 5.
People in the European Economic Area, the United Kingdom and Switzerland
Erbacci LLC is the controller. We process your information to provide the service you asked for (performance of a contract) and, for diagnostic logs, for our legitimate interest in keeping the service working. You have the right to access, rectify, erase, restrict and port your information, to object to processing based on legitimate interests, and to withdraw your permission at any time by removing the app from your Ring account. You can also complain to your local data protection supervisory authority.
10. International transfers
Your information is stored and processed in the United States. If you use the app from another country, your information is transferred to the United States so that we can provide the service you requested. Our service providers' data processing terms, such as the AWS Data Processing Addendum, include standard contractual clauses for these transfers.
11. Children
Home Outage Alert is intended for adults. It is not directed to children under 13 and we do not knowingly collect information from them. If you believe a child has given us information, email info@erbacciltd.com and we will delete it.
12. Changes to this policy
If we change this policy we will update the effective date at the top. If a change is material, we will tell you by email or in the app before it takes effect.
13. Contact
Erbacci LLC, Wyoming, United States. Email: info@erbacciltd.com.