Home Outage Alert — know when your home goes offline, and when it's back
Home Outage Alert works with the Ring devices you already have. When the Ring devices at your home lose contact with Ring together, we send you an alert. The alert is sent from our cloud, not from your home, so it can reach you over mobile data even while the home has no power or no internet. A second message tells you when the home is back and how long it was out, and every outage is kept in a dated outage log.
What it does
- Alerts you when the Ring devices at a home lose contact with Ring together. That can mean a power or internet outage.
- Sends a second message when the home is back, with how long it was out.
- Keeps a dated outage log: start, end and duration of every outage, and which devices were affected.
- Looks at the whole home, not single devices. When one device drops while the others at home stay online, there is no alert. If your home has only one Ring device — or only one still working — we alert and say we can't tell a home outage from a device problem.
- Uses only the online/offline status of your devices, never your video.
How fast
Ring reports a device offline about 12 minutes after it loses contact, and we then wait a few minutes for the other devices at the home, so alerts usually arrive within about 15–20 minutes. We can't tell why a home went offline: a power cut and an internet outage look the same.
What you need
- A Ring account with Ring devices at your home.
- An active Ring plan, which Ring requires to use apps from the Ring Appstore.
- Home Outage Alert added from the Ring Appstore in your Ring app.
Please note
Home Outage Alert tells you when the Ring devices at your home lose contact with Ring together. That can mean a power or internet outage; the app can’t tell which. Alerts usually arrive within about 15–20 minutes, and they can be late or missing. It is an awareness tool, not an alarm service: don’t rely on it where a missed or late alert could lead to injury or property damage.